New Delhi (India), September 21: At present, distinctive buyer experiences (CX) require extra than simply the latest applied sciences. At its core, it entails designing a human-centred method to ship a hyper-personalised Expertise, and the inaugural version of Team Marksmen Network’s CX Transformation Conclave, held on fifteenth September 2023 in Mumbai, highlighted how CX could be holistic, targeted, and clearly linked to business outcomes. 

By convening senior {industry} leaders and specialists from throughout the globe to deliberate on the nature of CX, this breakthrough conclave highlighted how the nature of innovation and the ethos of buyer centricity is one which transcends boundaries, cultures, and organisations.

The speaker line-up included CX visionaries from close to and far, reminiscent of Brad Cleveland (Creator Main the Buyer Expertise), who spoke on why the C-suite should prioritize CX for long-term business development. With AI capturing consideration, Sanjay Gupta (VP – South Asia and Center East, NICE) expounded on why AI is a key constructing block for delivering distinctive CX. Parag Lokhande (EVP, Head Analytics & Technique, Kotak Securities) and Sunil Mathur (EVP Head Analytics & Advertising, HDFC Financial institution) deliberated on how data-driven methods can remodel CX, whereas Jayant Jain (Vice President, Advertising & Buyer Companies, Head Loyalty & Shopper Insights, Reliance Retail Ltd.), Vaibhav Rao (Regional Director Buyer Expertise (CX), Pfizer Asia), Dharmender Narang (SVP & Chief Buyer Expertise Officer, IIFL Securities Ltd.), and Hari Shankar Mishra (Sr. VP Buyer Expertise, Future Generali India Insurance coverage Co. Ltd.) shared their ideas on how organisations are leveraging superior applied sciences to create distinctive shopper experiences in a riveting panel dialogue. There have been additionally notable stand-alone periods delivered by Umang Shah (Sr. Marketing consultant Presales, Avaya), Peter Jayaseelan (VP & Managing Director – South Asia and Head- APAC – Public Sector Business Unit, Jabra), Shep Hyken (Buyer Service and CX Professional), KV Dipu (Senior President, Bajaj Allianz Normal Insurance coverage), and Shubhranshu Singh (CMO, CVBU, Tata Motors) on the right way to ship elevated CX to remain forward of the curve.

The occasion was additionally witness to an unique {industry} recognition, Masters of CX, which celebrated corporations which have thoughtfully crafted CX rooted in function, delivering human-centric experiences that totally leverage innovation and maximise pleasure and engagement. This distinctive research-based initiative was formed by insights gleaned from an industry-wide shopper examine carried out by LeadCap Ventures.

These recognised in a glittering recognition ceremony included Bajaj Allianz Normal Insurance coverage Co. Ltd., Massive Basket, Canara HSBC Life Insurance coverage, Colgate-Palmolive (India) Restricted, Eureka Forbes, Flipkart Web Pvt. Ltd., Future Generali India Insurance coverage Firm Ltd., Haier Home equipment India, HDFC Life Insurance coverage Firm Ltd., IIFL Securities Ltd., IndiaFirst Life Insurance coverage Firm, ITC Restricted, Renault India, South Indian Financial institution, State Financial institution of India, TATA CLiQ, Tata Starbucks, and Vistara. 

Providing his ideas on the sidelines of the occasion, Akash Tiwari, Co-Founder and CMO of Team Marksmen Community, mentioned, “CX is quick turning into a key aggressive space. Confronted with the challenges of a dynamic and demanding business atmosphere, organisations can’t afford to drop the ball on the CX entrance. It merely should be a strategic precedence, for it’s a serious alternative for companies. Accomplished proper, it could possibly catalyse loyalty by personalised buyer journeys whereas unlocking larger productiveness, elevated income, and improved job satisfaction, to call a couple of upsides. The conversations we had at the CX Transformation Conclave revealed deep insights on the nature of this realm, and the Masters of CX upheld the most interesting exponents of this craft as the apogee of their respective industries. We salute their spirit and hope it serves to be inspirational for others of their ilk.”

This industry-centric platform was conceptualised and executed by Team Marksmen, who leverage an array of codecs, reminiscent of Roundtables, Summits and conferences, Workshops, and Recognition Ceremonies. The organisation empowers {industry} leaders by offering them with insights, concepts, and alternatives that match their distinctive {industry} and context.

Team Marksmen has efficiently executed greater than 25 occasions with 300+ home and worldwide B2B and B2C manufacturers, serving to companies throughout industries create alternatives to have interaction audiences by on-ground and digital experiences. 

By means of content material shared through its flagship day by day information web site, Marksmen Each day, and quarterly print journal ‘in Focus’ targeted on business, management, and life-style, they assist advance the observe of administration.

To know extra about the occasion and different such distinctive initiatives, go to or write to us at

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