AI Service Copilot on SAP Service Cloud
AI Service Lifecycle
Self Service with SAP
Reveal Voice of Buyer Patterns and Alerts
SAP and Ascendo AI partnership delivers AI service copilot in the SAP store. This plug and play engine is utilized by buyer assist, gross sales and advertising and marketing assist
— John Heald, International VP, SAP CX
PALO ALTO, CALIFORNIA, UNITED STATES, October 15, 2023 /EINPresswire.com/ — Palo Alto, California – October 13, 2023- Ascendo AI, a next-gen AI-enabled proactive assist expertise platform, is thrilled to announce a strategic partnership with SAP, a worldwide chief in enterprise software program options. This collaboration is ready to redefine the buyer assist expertise, with Ascendo appearing as a worthwhile copilot to SAP, leveraging superior know-how and experience to boost buyer assist companies.
Through this partnership, Ascendo’s revolutionary suite of options can be seamlessly built-in into SAP’s present assist framework, amplifying the capabilities and effectivity of buyer assist processes. Ascendo’s cutting-edge know-how will present invaluable insights and clever automation to empower SAP’s buyer assist groups, guaranteeing a streamlined assist course of, sooner concern decision, and an enhanced degree of satisfaction for SAP’s various buyer base.
“We’re excited to hitch fingers with SAP and function a copilot of their buyer assist journey, offering subtle instruments and know-how to boost the total buyer expertise,” stated Karpagam Narayanan, CEO of Ascendo. “This partnership signifies a big step ahead in redefining buyer assist excellence and setting new trade requirements.”
The collaboration between Ascendo and SAP is rooted in a shared imaginative and prescient of putting buyer satisfaction at the forefront, enhancing assist capabilities, and driving innovation inside the trade. As this partnership progresses, each organizations sit up for the optimistic influence it’s going to have on buyer assist experiences and the continued success of SAP’s prospects worldwide.
About Ascendo: Ascendo AI is a copilot for technical service groups. Ascendo shares related options, predicts exact debugging steps and refines data simply as an knowledgeable would have finished. Ascendo supplies a extremely correct recreation plan for advanced knowledgeable, distant, subject, contact heart, or self-service assist. Utilizing Ascendo’s superior AI explainability, groups cut back decision time and escalations and determine patterns to grow to be proactive. Ascendo is dedicated to revolutionizing the buyer assist panorama by leveraging cutting-edge applied sciences to drive optimistic outcomes for each companies and their prospects.
About SAP: SAP is a number one supplier of enterprise software software program, providing a complete portfolio of options that empower companies to streamline processes, achieve worthwhile insights, and keep forward of the competitors. With a robust dedication to innovation and buyer service, SAP helps organizations round the world run higher and enhance individuals’s lives.
Karpagam Narayanan
Ascendo AI
+1 650-440-7663
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AI Service copilot
