New Delhi (India), October 26: MyOperator – India’s cloud communications chief, has launched a complicated cloud name heart software program answer, to assist E-commerce and Direct-to-Client (D2C) manufacturers scale their enterprise operations at giant. 

In accordance with a latest report, practically 140 million Indian consumers are anticipated to partake within the festive season sale this 12 months. It’s also projected that the nation’s e-commerce business will obtain 18-20% development, reaching INR 90,000 Crores throughout this 12 months’s festive season. 

Extremely-anticipated e-shopping occasions just like the Amazon Nice Indian Competition and Flipkart Huge Billion Days have additionally set the stage for sturdy development within the e-commerce and D2C sectors throughout This autumn. 

With shifting client preferences, companies on this sector have sought efficient methods to degree up buyer communication and help. MyOperator’s VoIP-powered name heart software program goals to handle the precise challenges confronted by E-commerce startups and enterprises providing instruments to streamline buyer interactions and ease enterprise communication effectivity. 

The cloud-based answer can be utilized by distant/hybrid workforce the place the gross sales and help brokers could make or take calls from any cell machine from one account. With 99.9% uptime and multi-geography redundancy, this name heart software program has near-zero outage time for uninterrupted enterprise continuity. The decision heart gives the flexibleness to ramp up your variety of brokers or parallel traces of communication on an on-demand foundation.

The MyOperatpr name heart software program additionally gives built-in marketing campaign administration to assist ecommerce and retail manufacturers run highly effective omnichannel campaigns by voice broadcasting, SMS and WhatsApp campaigns. The platform extends the marketing campaign capabilities for client manufacturers by instruments like Marketing campaign Tracker that helps manufacturers efficacy of their offline marketing campaign by integrating sensible numbers.

Utilized by distinguished e-commerce manufacturers like Lenskart, Amazon, Myntra, Huge Basket, and extra MyOperator gives clever options to deal with buyer interactions through bots. The platform gives built-in IVR and WhatsApp functionality that lets manufacturers interact customers extra successfully by voicebots and chatbots. The MyOperator whatsapp platform gives a spread of capabilities from procuring to post-purhase order administration. MyOperator additionally gives an out of field C-O-D or money on supply affirmation service by SMS or WhatsApp

Rimjhim Ray, CMO @MyOperator says, India has seen a retail increase over the previous couple of years. It’s our dedication to assist rising D2C, retail and ecommerce manufacturers digitize their buyer engagement and construct stronger revenues in the course of the festive season.

Let’s take a look on the success story of Lenskart after utilizing the MyOperator cloud name answer: 

Lenskart, the eye-wear unicorn required a scalable cloud telephony answer with location intelligence and multi-store optimisation. Based mostly on their customized enterprise necessities, MyOperator deployed a scalable multi-store and pincode based mostly IVR throughout 1500+ Lenskart shops, serving to Lenskart obtain:

  • 30% improve of their advertising RoI.
  • 40% increment in buyer calls
  • 10X improve in buyer help group productiveness 

Discover extra about MyOperator case research right here.

About MyOperator

MyOperator is India’s cloud communications chief trusted by 10000+ manufacturers together with Amazon, Domino’s, Myntra, Lenskart, Razorpay, IRCTC and extra. The platform gives an entire suite of communication instruments for companies together with – absolutely managed cloud contact heart, workplace IVR and toll-free numbers, WhatsApp and SMS enterprise suite, CRM integrations and sensible mobility options. MyOperator is acknowledged as a champion in India’s cloud telephony chief matrix and awarded by Capterra within the ‘Ease-of-use’ software program class. 

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