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HomePress ReleaseEIN PresswireInRoads Credit Union Leverages Eltropy Video Banking to Outsmart Fraudsters: Achieves 0%...

InRoads Credit Union Leverages Eltropy Video Banking to Outsmart Fraudsters: Achieves 0% Fraud Rate


InRoads cuts fraud with Eltropy

InRoads LIVE has develop into a strong weapon towards fraud, inflicting fraudsters to abandon their makes an attempt with the credit score union

This platform presents a secure and user-friendly banking expertise by requiring our members to present their faces throughout interactions.”

— Kim Preston, Director of Member Expertise at InRoads Credit Union

MILPITAS, CALIF., USA, July 28, 2023/EINPresswire.com/ — InRoads Credit Union, a pacesetter in revolutionary member experiences and an Eltropy buyer, just lately shared that by leveraging Eltropy’s cutting-edge Video Banking resolution, the Portland, Ore.-based credit score union achieved a powerful 0% fraud charge, successfully safeguarding members and defeating fraudulent impersonations.

Kim Preston, Director of Member Expertise at InRoads Credit Union, highlights how InRoads LIVE, their Video Banking platform, has develop into a strong weapon towards fraud.

“This platform presents a secure and user-friendly banking expertise by requiring our members to present their faces throughout interactions,” Preston says. “This straightforward step has acted as a strong deterrent, inflicting fraudsters to abandon their makes an attempt and bail on the decision.”

Preston says InRoads has real-life examples of thwarting fraud makes an attempt with Video Banking, notably for non-branch wire transactions. Since adopting the video platform, InRoads has achieved an unprecedented fraud-free observe file for such transactions.

Eltropy Co-founder and CEO Ashish Garg praised InRoads for his or her ingenious implementation of Video Banking, underscoring the corporate’s unwavering dedication to delivering a seamless expertise for members throughout varied channels.

“InRoads is a first-rate instance of a small group monetary establishment serving members unfold throughout an unlimited geographic space,” Garg mentioned. “Their essential want to safeguard towards malicious actors and shield their valued members is made attainable by means of our Digital Conversations Platform that features Video and different communication channels.”

To be taught extra about InRoads Credit Union’s success with Video Banking and the way it has reworked its fraud prevention technique, watch Kim Preston’s latest look on CUbroadcast, the credit score union speak present.

About Eltropy

Eltropy is the main enterprise-wide digital conversations platform for group monetary establishments (CFIs). Its AI-driven communications instruments empower CFIs to talk, automate, enhance operations and engagement, and improve productiveness throughout the establishment whereas sustaining the best requirements of safety and compliance. Utilizing Eltropy’s platform, CFIs can join with their customers anytime, wherever through Textual content, Video, Safe Chat, co-browsing, display sharing, chatbot expertise, and integration options — all built-in right into a single platform. For extra data, please go to eltropy.com.

Steve Jensen
Eltropy
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