Bank of Baroda Introduces Innovative Customer Service Solutions with Live Video and Web Chat, Launches 24/7 Toll-Free Helpline

Mumbai, Maharashtra [India], May 27: Bank of Baroda, one of India’s leading public sector banks, has launched two new customer service initiatives aimed at enhancing customer experience and streamlining banking interactions. The bank has introduced “bob Video Chat” and “bob Live Chat,” both designed to provide customers with easy, accessible avenues to resolve their banking queries. Additionally, the bank has unveiled an easy-to-remember, single 8-digit toll-free number – 1800 5700 – which offers 24/7 customer support in 11 languages, making it the first public sector bank in India to provide live video and web chat services.

The bob Live Chat service is available on the bank’s website, www.bankofbaroda.in, where customers can engage with the bank’s digital assistant, ADI. ADI guides users through initial queries and, if needed, allows them to escalate the conversation to a live customer service representative for more complex issues.

The bob Video Chat service offers a face-to-face virtual interaction with customer service representatives and is accessible both on the bank’s homepage and at the bank’s Digital Banking Units (DBUs) across the country. This video chat feature allows customers to schedule calls at their convenience or connect with an executive in real-time based on availability.

In addition to the digital chat services, the newly launched toll-free helpline, 1800 5700, is available around the clock, offering multilingual support in 11 languages: English, Hindi, Marathi, Gujarati, Tamil, Telugu, Malayalam, Kannada, Odia, Punjabi, and Bengali.

Shri Dinesh Pant, Chief General Manager – Operations at Bank of Baroda, shared, “With the launch of bob Live Chat and bob Video Chat, we aim to further elevate the customer experience. These interactive services will allow customers to easily reach out to a customer service executive for any banking-related queries, whether they need assistance with products, services, or general inquiries. This initiative will not only improve customer satisfaction but also enhance the overall efficiency of our branch network.”

The bob Video Chat and bob Live Chat services are available during business hours, from 10:00 AM to 6:00 PM, allowing customers to get answers to non-financial queries conveniently.

About Bank of Baroda:

Founded on July 20, 1908, by Sir Maharaja Sayajirao Gaekwad III, Bank of Baroda is one of India’s foremost commercial banks. With a 63.97% stake held by the Government of India, the bank serves a global customer base of over 150 million people through more than 46,000 touchpoints across 17 countries. The bank has been a pioneer in digital banking, offering a seamless banking experience through its state-of-the-art platforms, including the bob World mobile app. This app allows customers to manage savings, investments, loans, and purchases all in one place. It also enables non-customers to open accounts via video KYC. Bank of Baroda’s commitment to digital transformation is evident in its forward-looking vision and continues to strengthen customer trust and security.

For more information, visit: www.bankofbaroda.in

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